RETURNS
*Please note. Products that are sent back without proper information will not be credited for a refund.*
- Customers WILL PAY for return shipping. Return shipping costs are the responsibility of the customer.
- Products purchased from Fugitive Offroad can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
- The return shipping cost is the responsibility of the customer and a 15% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 20% restocking fee)
- Items that were customized to ANY degree are not eligible for return.
- If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care.
- Please note: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by Fugitive Offroad will be deducted from your refund. Returns are processed in 7-14 business days after the package arrives at our facility.
- If a refund will be processed, and you will receive a confirmation by email. If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.
ALL RETURNS MUST INCLUDE A COPY OF THE ORIGINAL ORDER AN THE REASON FOR RETURN AND MUST BE SENT TO THE FOLLOWING ADDRESS AND MUST INCLUDE A PRINTED COPY OF ORDER CONFIRMATION.
Fugitive Offroad
ATTN RETURN (INCLUDE ORDER #)
1147 Valota Rd
Redwood City, CA 94061
*Please note. Products that are sent back without proper information will not be credited for a refund.
ORDER CANCELLATIONS
- Cancellation of any unshipped order will incur a 10% cancellation charge
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone at (650) 980-8707
By visiting this page on our website: https://fugitiveoffroad.com/
